We use Australia Post – Parcel Post to ship our orders. Purchases from our catalogue are usually dispatched within 48 hours. Shipping time is dependent on Australia Post’s delivery speed.
All goods supplied by Zoncolan Sports are covered by the normal manufacturer’s warranty. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturers warranty. You will need to go here, and fill out this document and send it to [email protected] You will also need to include a printed copy with the goods being returned.
Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bare in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer’s website.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.
All goods must be returned to the following address; Zoncolan Sports – 37 Crisp St, Hampton VIC 3188.
The cost of goods being returned to Zoncolan Sports is your responsibility. We strongly suggest using a parcel service that is traceable. Zoncolan Sports will not be held liable for any goods lost in transit.
You can view/download our Returns Form here.
If you want to return something because you have changed your mind or made the wrong choice, we will refund the purchase price as long as you return it to us within 60 days. When you return it, don’t forget to complete our returns form and pack it with the item. The item must still be in its original packaging and not have been used, fitted, or marked in any way. We take every care when packing your order to make sure that it arrives in good condition so can you please do the same for returns. If they aren’t received by us in good condition then we may not be able to process your refund.
If you want to exchange something please place a new order for your new item on our website and return the old item to us for a refund.
If something is not what you ordered, or if something is missing or there is some other problem, please contact us via [email protected] as soon as practicable so we can sort it out. Please do this before returning your purchase, as the problem may be able to be solved without the cost and hassle of sending it back.
If the item returned was sold into a country other than Australia and you paid import duty on it, you will have to apply for a refund yourself (for example, by supplying to your local authority proof of payment of the duty and proof that the item has been returned to us).
If you contact us by email, please include your order number for easy reference. If you wish to phone us, please have the order number and other details handy.